Trading Support

Trading Support



Dealing Support Hours

Monday at 8:30 am GMT to Friday at 4:00 pm GMT

Reasons to Call Dealing Desk

To execute a trade you should log in to the Vinson Trader 4 and place a trade. However there are some conditions when you will need to call our trading support team, such as:

  • When access to the Internet is not available
  •  
  • When you experience internet failure or failure to connect to the Vinson Trader 4

  • When Calling Trading Support,

  • Please have the following information ready prior to placing your call:

  •  
  • Your Login Number to Metatrader
     
  • Example:" Hello , login 12345"
  •  
  • Ticket Number, including both the number of deal(ticket), units (1 lot) and the currency pair (EUR/USD)
     
  • Example: "ticket 6544567"
  •  
  • State your trade.
     
  • Example: "I would like to close 1 lots of (EUR/USD) at the Market." Or set a take profit of 1.4573"or set a stop loss of 1.4553."
 

Remember: The price given is the trading price at that time; haggling is not allowed nor are Traders allowed to remain on the phone until the price changes. If you do not wish to trade at the quoted levels, simply say "Nothing Done" and hang up.

Note: All phone calls are recorded to ensure the integrity of the transaction.

 
 
27 Old Gloucester Street, London W C1N 3XX, UK.Tel: +  44 207 419 5112 Fax: + 44 207 681 3578 Email: general@vinsonfinancials.com
Vinson Financials LLC registered No.( 4543380-05-07-08 ) Registered office 2711 Centerville, Wilmington.DE.
Vinson Financials Ltd registered No.( HE 244543-30-01-09 ) Registered office John Kennedy, IRIS HOUSE, 3rd Floor,P.C.3106,Limassol,Cyprus Tel:+357 25 58 23 15
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This brief statement doesn't disclose all of the risks and other significant aspects of trading in futures, options, commodities, contracts for differences, foreign exchange and other financial transactions (" Commodity Contracts"). In light of the risks, you should under take such transactions only if you understand the nature of contracts (and contractual relationships) in to which you are entering and the extent of your exposure to risk. Trading in Commodity Contracts is not suitable for many members of the public. You should carefully consider whether trading is appropriate for you in light of your experience, objectives, financial resources and other relevant circumstances.